Shipping policy

At Lux Abayas, each piece is crafted and handled with care to ensure it reaches you in perfect condition. Please read our shipping policy below for full details on processing, delivery times, and charges.

Order Processing Time

All orders are processed within 1–4 business days (excluding weekends and public holidays).

During peak seasons, launches, or sale periods, processing times may be slightly extended. Any delays will be communicated via email.

    Shipping Locations

    We currently ship nationwide within the United Kingdom and offer international shipping to selected countries.

    If your location is not available at checkout, please contact us before placing your order.

    Estimated Delivery Time

    UK Orders:
    3–6 business days after dispatch

    International Orders:
    7–14 business days after dispatch (depending on destination and customs clearance)

    Delivery times are estimates and may vary due to courier delays, weather conditions, weather conditions, or customs processing.

    Shipping Charges

    United Kingdom:

    • Standard Delivery: £5.99

    • Free UK delivery on orders over £90

    Shipping fees for international orders are calculated at checkout based on destination and weight.

    Any applicable customs duties, taxes, or import charges for international orders are the responsibility of the customer.

    Order Tracking

    Once your order has been shipped, you will receive a confirmation email with tracking details.

    Please allow up to 24 hours for tracking information to become active.

    Incorrect Address or Failed Delivery

    Please ensure all shipping details are accurate at checkout.

    Lux Abayas is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

    Re-shipping charges may apply if an order is returned due to an incorrect address.

    Delays & Lost Shipments

    While we work with reliable courier partners, delays may occasionally occur beyond our control.

    If your order is significantly delayed or appears lost, please contact us and we will assist you promptly.